Returns & Exchanges

✧ Refunds, Returns & Exchanges

At ANÉYA Collective, each piece is crafted with care and thoroughly inspected before it reaches you. We want you to love your jewellery — and we stand by its quality.

✧ Earrings – Final Sale

Due to hygiene reasons, all earring purchases are final sale. We are unable to offer returns, refunds, or exchanges on earrings unless the item is deemed faulty.

✧ Faulty Items

If you believe your item is faulty, please email us at ANEYACollective@outlook.com within 7 days of receiving your order. Include your order number, a brief description of the issue, and clear photographs.

Once the item is returned and the fault is confirmed, we will happily issue a replacement. In this case, all return shipping costs will be covered by ANÉYA Collective.

Please note: Items damaged due to general wear and tear, improper storage, or failure to follow our care instructions are not considered faulty.

✧ Questions?

If you're unsure or need further assistance, our team is here to help. Reach out to us at ANEYACollective@outlook.com and we’ll do our best to assist.